What is most valuable?
- Scheduled maintenance - it gives a good backbone to CA UIM as a product because we do not have to rely on another Event Management tool to do that.
- Logmon - this probe is sophisticated in the sense that it offers you options as to how to monitor the log - from the start, from last resumed etc. It also has options to execute commands when a log is found.
- Adding third-party widgets onto the dashboard - you have the liberty to freely exaggerate your UI on the UMP Portal.
- URL_Response - This probe has SSL monitoring available, which is pro-actively calculating in how many days the certificate is going to expire! It is pretty cool.
How has it helped my organization?
It had been suggested that we should look for other tools in order to ensure Application Monitoring. We managed to convince our client to use CA UIM as it individually ensures monitoring of all the aspects of an application, be it processes, event logs, URLs, ping availability, server response time, log monitoring, database monitoring, clusters, and what not.
What needs improvement?
If it had solid capabilities to ensure complete network infrastructure monitoring is performed that would be good. Everything in a single platform for the complete IT infrastructure will be a boon for every customer. In addition to that, telephony, and VoIP monitoring is also an aspect that can be looked at. Transaction monitoring will be yet another field of research and innovativeness.
What was my experience with deployment of the solution?
It has been close to three years that the product has been deployed in our environment and serving us well in order to monitor the complete server based infrastructure. We recently upgraded from v6.5, and have had no issues.
What do I think about the stability of the solution?
There have been no issues with the stability.
What do I think about the scalability of the solution?
There have been no issues with the scalability.
How are customer service and technical support?
Support from the vendor has generally been rather slow and ineffective, at least in our case. This should be a key area for CA to dig deep.
Which solution did I use previously and why did I switch?
We had been using BMC Patrol and BPPM for infrastructure monitoring. However, we switched to CA UIM as it promised to be equally competent. And we have not found ourselves complaining since then.
How was the initial setup?
It is a bit tedious architecture as of now, a one-server-per-component set-up. It still does not qualify to be called user-friendly.
What about the implementation team?
We have had vendors responsible for completed deployment. Before proceeding for implementation, prerequisites should be gauged effectively, it helps ease the whole implementation.
What other advice do I have?
It provides a wide variety of monitoring options to the user. In addition to that, the reporting has good features like trend reports, customized dashboards, etc. It still has a way forward to strengthen the network as well as application monitoring and newer versions might have that in scope.
The product promises an overall good experience to users. Users will find it easy to access, without being highly technical or thoroughly well versed with the product.