Custom Dashboard is one of the best features of the product because it allows you to bring great value to people who are not technical. It gives them visibility over their infrastructure and the ability to cross-reference that information with business data. It's also good for big screens to show the power of the product, providing a great vision of the orientated services.
With the SLM feature, you can transform any collected metric into a Service Level Objective that affects a Service Level Agreement. You can then predict when your SLA will be below the specified marks.
How has it helped my organization?
Since it supports a wide range of different monitoring technologies, it allowed us to turn off GUIs from other tools and consolidate them into it, making it a single console, plus the dashboards do a great job of showing us what is happening.
What needs improvement?
With the increased amount of data it has to collect, a different approach to data storage would be nice, perhaps something similar to a NoSQL instead of a relational method. But this is something to be studied, of course C.A will choose a method that is capable of delivering performance and integrity.
For how long have I used the solution?
We've been using it for almost three years now.
What was my experience with deployment of the solution?
No problems at all so far with deployment, but you just need to follow the documentation carefully.
What do I think about the stability of the solution?
No problems at all so far with stability, if you happen to have a problem, just open a support ticket and C.A will try to help you as fast as they can.
What do I think about the scalability of the solution?
Depending on the amount of data you intend to collect, the database to store it all may get large. Other than that, the product supports big numbers regarding scalability.
How are customer service and technical support?
Customer service is good, most of the times you get the answer you need really quick, it will have situations that you'll need to wait for a longer period for solution (cases that require development), but it gets resolved at some point.
I hardly had any unsolved problem. They usually reply within SLA, but the solution may take some time depending on the difficulty of the problem.
Which solution did I use previously and why did I switch?
I’ve used other monitoring solutions before. I chose CA UIM because it’s pretty good at what it does, makes your life a lot easier with fast deployment options, and CA is always improving it a lot.
How was the initial setup?
The initial setup was straightforward, really fast, and simple. It was just "Next-Next-Finish" for Windows installs or as simple as just answering some questions on Linux installs.
What about the implementation team?
We implemented it ourselves. My advice is that you should always read the requirements and compatibility guides before implementing as it has everything you need for a smooth installation process. Don’t try and guess the OS and DB versions by yourself or try to use the latest releases. It may take some time for the last release support, but the product is usually up-to-date. Always read the manuals before going full hands-on with some probes because it can save you a lot of time.
What was our ROI?
I have a rough estimate that the ROI is around 30%.
What's my experience with pricing, setup cost, and licensing?
You should always send your number of devices and other relevant information to a representative partner or CA directly, because CA UIM has some differentiated methods depending on what you have in your infrastructure, but they provide you with the correct questions so that you have the needed amount of licenses.
What other advice do I have?
The product is one of the best in the market. I can say that because of 10+ years of experience with monitoring solutions for infrastructure. Even more, it's better when you start talking about the enterprise level because of its great scalability. But this product is simple enough to be used by small-to-medium and medium-to-big companies. They offer also a free version called SNAP that anyone can try it out.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: My company is a CA partner and provides differentiated services using CA solutions as background to deliver value to our customers.