CA UIM (DX Infrastructure Manager) Review

It can integrate with CA SDM and receive SNMP traps from other tools.

What is most valuable?

The product is easy to configure. Simplicity is the most valuable asset of CA UIM.

How has it helped my organization?

Monitoring has been easy and streamlined. Its ability to integrate with CA SDM and its capability to receive SNMP traps from other tools, makes it simple to integrate.

What needs improvement?

Improvements could be made to the reporting and analytics features. The OOB report templates and analytics can be improved.

For how long have I used the solution?

I have used it for 3 years.

What do I think about the stability of the solution?

There were no stability issues. It is a very stable product with agents not failing that often.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

Technical support has been good.

How was the initial setup?

Initial setup was straightforward. For someone with experience of any monitoring tool, read the manual once and implementation is pretty easy.

What's my experience with pricing, setup cost, and licensing?

I found the product to be cost effective and licensing is not complex.

What other advice do I have?

Go ahead and implement it. Keep it simple in a phased manner. Set expectations correctly. (This is not a synthetic or real user monitoring tool.)

Disclosure: My company has a business relationship with this vendor other than being a customer: Alliance.
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