CA UIM (DX Infrastructure Manager) Review

Has a framework and API that allows heavy customization. I'd like the approaches to managing components to be unified.

What is most valuable?

I really value the underlying Java framework for development of custom probes.
The product has an API that allows heavy customization. This has allowed me to add functionality by designing my own metric gathering routines.

What needs improvement?

This product has one foot in the past and another foot in the future. As a result, the approaches to managing components are not unified; leading to added complexity to management.

What do I think about the stability of the solution?

Open source and acquired components are often bolted on and integrated poorly.

What do I think about the scalability of the solution?

Out of the box, there were no scalability issues. However, this product has poor integration with ServiceNow; introducing unacceptable bottlenecks.

How is customer service and technical support?

I would give technical support a score of 6/10.

Which solutions did we use previously?

We did not use a previous solution but we are architecting an alternative presently.

What's my experience with pricing, setup cost, and licensing?

Licensing has a lot of wiggle-room.

What other advice do I have?

Please investigate other solutions so you can make an informed choice. CA adds technical debt to your organization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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