CA UIM (DX Infrastructure Manager) Review

Enabled a monitoring solution for devices. I would like to see better alarm management.


What is most valuable?

This product is very flexible for the administrator. We can do whatever we want. It is easily customizable and upgradable.

How has it helped my organization?

We are using this product for all my customers and internal stakeholders. We did the following:

  • Enabled a complete monitoring solution for their devices
  • Integrated a ticketing system with an in-house tool
  • Made customized report generation

What needs improvement?

  • Alarm Management
  • Alarm Correlation
  • Jaspersoft reports

For how long have I used the solution?

We have been using the solution for six years.

What do I think about the stability of the solution?

We had some issues with stability.

What do I think about the scalability of the solution?

We encountered scalability issues in some areas such as bandwidth monitoring.

How is customer service and technical support?

The technical support is very good from Europe and Australia, compared to the Indian support office.

How was the initial setup?

The setup is very straightforward and flexible.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing is acceptable. This is a very good product for small and medium size organizations.

Which other solutions did I evaluate?

We evaluated BMC and ManageEngine IT360.

What other advice do I have?

Go ahead and choose this product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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