CA UIM (DX Infrastructure Manager) Review

This product serves as our eyes.

Valuable Features

Easy to setup, easy to maintain, lots of different probes out-of-the box. Well-documented API for custom scenarios.

Improvements to My Organization

This product serves as our eyes. Once it's broken - we're blind.

Room for Improvement

Web GUI (WASP) should be further developed as in some cases it has issues and instabilities. Some functions are being duplicated in Web and console, I wish they were in one place to avoid overwriting the configuration.

Use of Solution

Been using it for 5 years already.

Deployment Issues

Most of the time all goes well. Sometimes (very rare) in a complex network with lots of firewalls a communication issue with robots can occur and it's not always easy to diagnose the cause.

Stability Issues

Stability issues I faced were caused by wrong planning and extremely high load on the DB. Once this is sorted out, the core is stable. Web GUI sometimes had stability issues, but 98% of the time it's stable.

Scalability Issues

No issues with scalability, the product can be used in a large enterprise. Different admins can manage their scope of devices and their hubs without interfering with main servers.

Customer Service and Technical Support

Customer Service:

Can't say anything bad about CA's customer service.

Technical Support:

Support is good. Though, colleagues say that pre-CA it was better.

Previous Solutions

I haven't used such enterprise-grade tools before Nimsoft. Only specific ones, like Wireshark & PRTG.

Initial Setup

Initial setup was straightforward. Though, of course, it has to be planned in advance in case of complex system.

Implementation Team

First one was an in-house one. Now I am working for the integrator and we're implementing these systems for our customers.

Other Solutions Considered

Yes, we did evaluate other products, but I don't remember which ones. We liked Nimsoft's ease of use and inner design.

Other Advice

If you need an all-in-one solution that's easy to maintain, to scale and that you can rely on - Nimsoft Monitor is a good solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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