CA UIM (DX Infrastructure Manager) Review

This product serves as our eyes.


What is most valuable?

Easy to setup, easy to maintain, lots of different probes out-of-the box. Well-documented API for custom scenarios.

How has it helped my organization?

This product serves as our eyes. Once it's broken - we're blind.

What needs improvement?

Web GUI (WASP) should be further developed as in some cases it has issues and instabilities. Some functions are being duplicated in Web and console, I wish they were in one place to avoid overwriting the configuration.

For how long have I used the solution?

Been using it for 5 years already.

What was my experience with deployment of the solution?

Most of the time all goes well. Sometimes (very rare) in a complex network with lots of firewalls a communication issue with robots can occur and it's not always easy to diagnose the cause.

What do I think about the stability of the solution?

Stability issues I faced were caused by wrong planning and extremely high load on the DB. Once this is sorted out, the core is stable. Web GUI sometimes had stability issues, but 98% of the time it's stable.

What do I think about the scalability of the solution?

No issues with scalability, the product can be used in a large enterprise. Different admins can manage their scope of devices and their hubs without interfering with main servers.

How are customer service and technical support?

Customer Service:

Can't say anything bad about CA's customer service.

Technical Support:

Support is good. Though, colleagues say that pre-CA it was better.

Which solution did I use previously and why did I switch?

I haven't used such enterprise-grade tools before Nimsoft. Only specific ones, like Wireshark & PRTG.

How was the initial setup?

Initial setup was straightforward. Though, of course, it has to be planned in advance in case of complex system.

What about the implementation team?

First one was an in-house one. Now I am working for the integrator and we're implementing these systems for our customers.

Which other solutions did I evaluate?

Yes, we did evaluate other products, but I don't remember which ones. We liked Nimsoft's ease of use and inner design.

What other advice do I have?

If you need an all-in-one solution that's easy to maintain, to scale and that you can rely on - Nimsoft Monitor is a good solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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