CA UIM (DX Infrastructure Manager) Review

We've found the networking and server features to be the most valuable to us.

Valuable Features

The most valuable features of the solution to us are the networking and server aspects. The architecture behind it is also valuable.

Improvements to My Organization

It's fairly new and we're all still learning it. We're in the process of migrating to UIM and phasing everything in.

Room for Improvement

It needs to be easier to implement because right now it requires consultants to help with that.

Deployment Issues

It has deployed without problems for us.

Stability Issues

It is definitely stable. We worked with CA consultants to make sure of this.

Scalability Issues

So far it’s adapting to what we need. In the future, we hope it can keep up with us.

Customer Service and Technical Support

The technical support is very good. We work closely with a project manager from CA and most requests are done fairly quickly. Our dedicated project manager provides us with a weekly status check, troubleshooting, and responding to tickets.

Previous Solutions

We were migrating and had several products that were outdated and had poor support. Our overall objective was to have one solution. CA UIM was that solution.

Initial Setup

CA consultants made it fairly easy on us, so the initial setup was straightforward.

Other Advice

You need initial support and know how to set it up correctly. You might also need a consultant's help initially.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Add a Comment
Sign Up with Email