CA UIM (DX Infrastructure Manager) Review

We've found the networking and server features to be the most valuable to us.


What is most valuable?

The most valuable features of the solution to us are the networking and server aspects. The architecture behind it is also valuable.

How has it helped my organization?

It's fairly new and we're all still learning it. We're in the process of migrating to UIM and phasing everything in.

What needs improvement?

It needs to be easier to implement because right now it requires consultants to help with that.

What was my experience with deployment of the solution?

It has deployed without problems for us.

What do I think about the stability of the solution?

It is definitely stable. We worked with CA consultants to make sure of this.

What do I think about the scalability of the solution?

So far it’s adapting to what we need. In the future, we hope it can keep up with us.

How are customer service and technical support?

The technical support is very good. We work closely with a project manager from CA and most requests are done fairly quickly. Our dedicated project manager provides us with a weekly status check, troubleshooting, and responding to tickets.

Which solution did I use previously and why did I switch?

We were migrating and had several products that were outdated and had poor support. Our overall objective was to have one solution. CA UIM was that solution.

How was the initial setup?

CA consultants made it fairly easy on us, so the initial setup was straightforward.

What other advice do I have?

You need initial support and know how to set it up correctly. You might also need a consultant's help initially.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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