CA Unified Infrastructure Management Review

It's allowed us to get better coverage with our monitoring and to consolidate all monitoring into one solution. It doesn't have even correlation amongst its features.


Valuable Features

What's most valuable to us is the breadth of technologies for which it provides monitoring. We have a large catalogue and different types of systems and apps we need to monitor.

Improvements to My Organization

It's allowed us to get better coverage with our monitoring and to consolidate all monitoring into one solution.

Room for Improvement

It needs even correlation. We are looking to consolidate into UIM over time, but one of the biggest discrepancies is that UIM does not have even correlation amongst its features.

Deployment Issues

We've had no issues with deployment.

Stability Issues

We have had very few issues even without anyone dedicated to managing it.

Scalability Issues

The scalability has been good. We take extreme advantage of polling and monitoring in multiple data centers as our footprint has gotten bigger. The only concern is with the database, but they have improved controlling data retention.

Customer Service and Technical Support

Technical support is OK. It varies depending on issues. Config support is good, but getting bugs fixed from support case through completion has sometimes been difficult.

Initial Setup

The initial setup was straightforward.

Other Solutions Considered

We had done a comparison and narrowed it down to UIM. For the types of tech we wanted to support, it was a better fit.

Other Advice

It comes down to identifying what you need out of the system. Make sure it's good out of the box and try to align your software selection and the priorities of your business.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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