CA UIM (DX Infrastructure Manager) Review

I like the easy dashboard creation with several data sources such such as SQL, Oracle, and MS SQL databases


Valuable Features

  • Easy GUI administration
  • Unified alarm console
  • Support for multi-tenancy
  • Intelligent high availability
  • Alarms suppression
  • De-duplication
  • Easy dashboard creation with several data sources such such as SQL, Oracle, and MS SQL databases

Improvements to My Organization

UIM has given us a platform to pro-actively monitor infrastructure and applications as a unified solution. We can have access to reports on applications and of the servers on which the applications are hosted from the same dashboard which can be exported as a PDF for historical data as well as a predictive data. Apart from which, it gives us many out of the box probes classified as -

  • Databases - DB2, Informix, MS SQL, Oracle, Sybase and JDBC
  • Applications - Cisco packs, Cloud monitoring packs, End To End application monitoring, Exchange, Lync, Sharepoint, AD, Lotus Notes and many more
  • Gateway probes - For integration with key market products such as BMC Remedy, HP OVO, HP SM, Service Now, and SNMP traps based integration

Room for Improvement

  • Multi-tenancy for ICMP profiles of servers is not there
  • Availability reports in percentage is not calculated by the tool out of the box
  • Rest of the things can be achieved by tweaking the script in Lua

Use of Solution

I have been using this solution since 2011, almost five years.

Deployment Issues

There were no issues with the deployment.

Stability Issues

There have been no issues with the stability.

Scalability Issues

There have been no issues scaling it.

Customer Service and Technical Support

Customer Service:

7/10

Technical Support:

7/10

Initial Setup

It's very simple and straightforward. The steps for implementation should be prepared keeping in mind that the pre-requisites are met.

Implementation Team

I have implemented this product in five or six environments and do have a strong knowledge and troubleshooting approach.

ROI

The ROI, based on a rough calculation for a five year project, would be 50% for sure.

Pricing, Setup Cost and Licensing

Pricing is one of the lowest for such a product in the market. If you have an experienced tools administrator you may want to go with this product over any other market product considering the cost efficiency.

Other Solutions Considered

I evaluated BMC Patrol and HP OVO. We chose CA as the license cost was much cheaper and almost all the functionality/requirements could be achieved via this product as well.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners.
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