CA Unified Infrastructure Management Review

Through action automation (using NAS and robot actions) we got reduced operational effort, improved operative tasks, and optimization of resources.


What is most valuable?

  • Cloud monitoring
  • Easily skinnable
  • SAP monitoring
  • Reporting Tools
  • Probe packages and probe deployment

How has it helped my organization?

Through action automation (using NAS and robot actions) we got reduced operational effort, improved operative tasks, and optimization of resources.

What needs improvement?

I would like to see improvements in the maintenance mode area. I would like to set only a probe from a robot or group in maintenance or place profiles from probes in maintenance. Making a GUI with criteria such as selection by robot/hub/probe etc.

For how long have I used the solution?

I've been using it for five years.

What was my experience with deployment of the solution?

No deployment issues encountered.

What do I think about the stability of the solution?

No stability issues encountered.

What do I think about the scalability of the solution?

No scalability issues encountered.

How is customer service and technical support?

Customer Service:

We didn't use customer service.

Technical Support:

10/10 CA Support team is excellent we get from them issue resolution within a single interaction and anchoring alternative solution.

Which solutions did we use previously?

Previously we had multiples tools to monitor IT infrastructure and other apps e.g ManageEngine to monitor databases, Nagios to monitor telco devices (switches, and routers, etc.) We switched to CA UIM because we had a lot of issues when we tried to correlate events and get unified metrics from our monitoring tools databases, in the same way we had maintain multiple tools and open tickets with multiples vendors.

How was the initial setup?

Initial setup was straightforward. Installing and deploying software was very quick and easy. We have experience with similar tools implementation.

What about the implementation team?

We did the full implementation in house.

What's my experience with pricing, setup cost, and licensing?

Licensing model and packaging:

Server pack - Charged per server.
Server and application pack - Charged per server.
Service response time advanced pack - charged per site.
Ping pack - Charged per device.
Network advanced pack - Charged per device.
Flow analysis - Charged per device.
Storage pack - Charged per terabyte.
Ecometer pack - Charged per device.

Which other solutions did I evaluate?

We also looked at OpsView and SCOM.

What other advice do I have?

Monitor governance and solution sizing are key topics to start solution implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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