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CA Unified Infrastructure Management Review
Through action automation (using NAS and robot actions) we got reduced operational effort, improved operative tasks, and optimization of resources.

729

Valuable Features

  • Cloud monitoring
  • Easily skinnable
  • SAP monitoring
  • Reporting Tools
  • Probe packages and probe deployment

Improvements to My Organization

Through action automation (using NAS and robot actions) we got reduced operational effort, improved operative tasks, and optimization of resources.

Room for Improvement

I would like to see improvements in the maintenance mode area. I would like to set only a probe from a robot or group in maintenance or place profiles from probes in maintenance. Making a GUI with criteria such as selection by robot/hub/probe etc.

Use of Solution

I've been using it for five years.

Deployment Issues

No deployment issues encountered.

Stability Issues

No stability issues encountered.

Scalability Issues

No scalability issues encountered.

Customer Service and Technical Support

Customer Service:

We didn't use customer service.

Technical Support:

10/10 CA Support team is excellent we get from them issue resolution within a single interaction and anchoring alternative solution.

Previous Solutions

Previously we had multiples tools to monitor IT infrastructure and other apps e.g ManageEngine to monitor databases, Nagios to monitor telco devices (switches, and routers, etc.) We switched to CA UIM because we had a lot of issues when we tried to correlate events and get unified metrics from our monitoring tools databases, in the same way we had maintain multiple tools and open tickets with multiples vendors.

Initial Setup

Initial setup was straightforward. Installing and deploying software was very quick and easy. We have experience with similar tools implementation.

Implementation Team

We did the full implementation in house.

Pricing, Setup Cost and Licensing

Licensing model and packaging:

Server pack - Charged per server.
Server and application pack - Charged per server.
Service response time advanced pack - charged per site.
Ping pack - Charged per device.
Network advanced pack - Charged per device.
Flow analysis - Charged per device.
Storage pack - Charged per terabyte.
Ecometer pack - Charged per device.

Other Solutions Considered

We also looked at OpsView and SCOM.

Other Advice

Monitor governance and solution sizing are key topics to start solution implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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