CA UIM (DX Infrastructure Manager) Review

The UMP portal provides complete details of infrastructure monitoring without needing to use IM.

Valuable Features

The UMP portal is easy to use and provides complete details of infrastructure monitoring, without needing to use IM. You can easily do a lot of monitoring configuration tasks.

Improvements to My Organization

There is nothing we can't monitor with this product and do so in a very easy and efficient manner.

Room for Improvement

Customer support is good, but sometimes needs bit of urgency from a CA engineer to look at the issue.

Use of Solution

I have used it for six years.

Stability Issues

I have not encountered any stability issues.

Scalability Issues

I have not encountered any scalability issues.

Customer Service and Technical Support

Technical support is 7/10.

Previous Solutions

I have never used another solution.

Initial Setup

Initial setup is quite easy. Installation and configuration both are straightforward. I’ve never found any complexity with it.

Other Solutions Considered

Before choosing this product, I evaluated other options. Most of the other tools do not have this product’s most important features.

Other Advice

Go for it, as it’s quite stable and many organizations are moving towards it from their old product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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