CA Unified Infrastructure Management Review

It delivers our customers many metrics, so they may make decisions

What is our primary use case?

Through monitoring the environment of our customers. It is working well.

How has it helped my organization?

It delivers our customers many metrics, so they may make decisions.

What is most valuable?

It is easy to implement.

What needs improvement?

Some parts of the services view. The UIM has no features through goods and services yet. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is stable. We have some short downtimes, but CA helped us get back up again.

What do I think about the scalability of the solution?

Scalability is good, but it could be working better.

How is customer service and technical support?

Technical support replies to my questions very quickly (same day).

Which solutions did we use previously?

We used Spectrum. We switched because UIM has new features or other features  which are much better than Spectrum.

How was the initial setup?

I did the initial setup. It was simple.

What about the implementation team?

I did receive some help from CA implementing some features.

Which other solutions did I evaluate?

When we switched from Spectrum, we were only debating between CA products because we are a CA partner.

What other advice do I have?

I would recommend the solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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