What is most valuable?
Our challenge is having a centralized schedule on a single pain with 180,000 jobs each day. We are looking to move to iDASH with predictive analytics. We don’t have many SLA’s. We're looking to do better with predictive analytics and we want to further integrate.
How has it helped my organization?
We were using a lot of homegrown stuff. This solution provides us with more details on jobs failing. It also gives us restorability. For the last 10 years, it's become more complex, but it's also bridged our platforms and gave us the ability to recover.
What needs improvement?
I'd like to see automation pushed even further, giving us greater looks into other systems. I'd like more enhanced process automation and have it manage a few more platforms without relying on another orchestration platform.
For how long have I used the solution?
We've used it for 10 years.
What was my experience with deployment of the solution?
We've had no issues with deploying it.
What do I think about the stability of the solution?
It's stable. It’s so busy finding maintenance windows, and we are currently going through exercises.
What do I think about the scalability of the solution?
We can leverage multiple servers with ease.
How are customer service and technical support?
Technical support is knowledgeable and I don’t have a whole lot of complaints. We don’t get the run around.
Which solution did I use previously and why did I switch?
We had already had some other CA technologies, so it was a good fit and we knew what we were dealing with.
How was the initial setup?
Initial setup and upgrades were straightforward.
What other advice do I have?
Understand your needs, don’t complicate it, and understand what you are looking for. You don’t want to create an automated mess.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 10 2015