The most valuable feature for us is security. We now have extra job types, so instead of three, we have 55. We use the database plugin and, instead of running a job through OCO, we can run it through WCC. The SQL is right there on the spot.
We're able to find jobs and seeing how everything looks. We just upgraded from 4.5 to 11.3. It is a lot more powerful and a lot more secure. The security features are top notch. Anyone within the company could get in and do whatever they wanted if they had access to 4.5, but with 11.3 we can put them in an AD group and then assign security based on the AD group, so it's great.
Improvements to My Organization
We found some things in our system where there were unnecessary delays, so we were able to take those out. It saved our batch and saved us some time running our batch at night.
Room for Improvement
The job flow could use a little more improvement. When we had 4.5, one of the things we were able to where a job was and where the flow was as your batch was running. With 11.3, it's a little more difficult. The jobs are not necessarily in the order that they're running and it's difficult to follow that way.
Also, they could improve the GUI. I would like to see just a better job flow where they could instead of showing jobs in the queue order, showing them in the order that they actually run in so you can follow it top to bottom. This seems to me to be more logical.
We've had no issues with deployment since the complex upgrade.
It meets our scalability needs.
Customer Service and Technical Support
We have a part-time consultant who used to work for CA and he knows a lot of people, so he's actually pretty good at getting technical support whenever it needs it.
It was pretty complex going from 4.5 to 11.3.6. Just the migrating and all the security settings and all the changes in the job types and having to set up the pages on different servers made the upgrade complex.
Although there were some doubts during our upgrade, I think this turned out to be the best product, as long as you're prepared and have your servers ready to go.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 10 2015