CA Workload Automation Review

It is stable, it works, and it does what it is supposed to

What is our primary use case?

We run Automator processes and applications, so we use AutoSys for batch processes. This is pretty much it.

It works well. It has its issues, but we work with support to resolve our issues and get them taken care of in a timely manner.

How has it helped my organization?

We are able to process hundreds of thousands of jobs a month. It is pretty good. We have failover, so we maintain continuous uptime. 

What is most valuable?

Probably WCC. The aggregator reporting utility which tells us our throughput in lag and latency. 

What needs improvement?

  • A better graphical user interface. We have a lot of people using the client utility, and we want to get them away from that. It needs to be easier to use, quicker, and more user-friendly.
  • Ease of implementation for upgrades. 
  • Some support issues need to be addressed. Not through email, but through personal contact via phone or WebEx.

What do I think about the stability of the solution?

It seems pretty stable. We have had issues in the past and we have worked through support to minimize any downtime. Again, with the failover solution, we are able to stay working 24/7. 

What do I think about the scalability of the solution?

It seems to be there. I think we have some issues that we need to address with lag and latency. We have two instances of production AutoSys and we want to collapse that into one, so we want to work with CA to figure out a better solution of how to use the single instance to process all our workload.

How is customer service and technical support?

Technical support has been very responsive to our needs and helped where we have needed help.

How was the initial setup?

I was not involved in the initial setup. We did do a migration recently, which I worked on. That included setting up a new environment to move our workload from an older, unsupported version to the newer version. The sales and support team and technical teams were responsive and answered every question when I needed assistance.

What other advice do I have?

It is stable, it works, and it does what it is supposed to. I would recommend this solution.

Most important criteria when selecting a vendor: support. Providing knowledge and giving us the ability to address any issues or problems of the software.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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