CA Workload Automation Review

Enables us to automate many functions of our operations staff

What is our primary use case?

Batch operations. Running our insurance systems.

It is wonderful. It's been everything we expected it to be.

How has it helped my organization?

  • It gives us higher accuracy rates and faster performance of our batch processes.
  • Higher reliability of our business processes. 

Reliability is a big one. When I go home at night I sleep well because I trust that the product will perform its design.

What is most valuable?

It has allowed us to automate many of the functions of our operations staff. 

For instance, we had production control staff spending two hours a day entering date parms into our daily business processes. And now, CA Workload Automation does it for us.

What needs improvement?

I am looking forward to more of their dashboard features. I think it would be very valuable for us to have dashboard features that could be delivered to our customers in the form of a URL, and they could refresh that URL whenever they wanted to get up to date performance metrics out of our systems. 

What do I think about the stability of the solution?

There have been a couple hiccups along the way, but then I call support and we always iron out any stability issues. It is a 24 x 7 operation product and it's highly stable.

What do I think about the scalability of the solution?

We're currently crossing over into another insurance underwriting software product, and I see no problems with it being able to scale into this new product area.

How are customer service and technical support?

I love those guys at tech support. In fact, I recently had a call where someone was concerned that I was upset, so they even had someone else call me to discuss with me how I felt about my call. I was not upset, but I appreciated their follow-through.

They are highly knowledgeable. They seem to be product experts.

Which solution did I use previously and why did I switch?

Our old solution was losing its ability to scale. As our organization was changing, we needed a product that could change with us, and CA Workload Automation seems to be the right tool.

We chose this product for its scalability and its reliability, and the fact that it can run our business solutions on multiple platforms, in concert with one another. It can run an object on our Windows systems or our Unix systems, and then send messages to the other system when they are complete.

How was the initial setup?

It was complex, but we also hired Automic business support staff to come and assist, and they helped us get through all the complexities, very easily.

Which other solutions did I evaluate?

We evaluated other products, but it was several years ago.

What other advice do I have?

When selecting a vendor it really centers around the product reliability for us, and we saw that in this product.

I actually sat by several people today, here at the CA World conference, that were saying they were here just to evaluate this product. I mostly told them some of my personal success stories and shared with them, that it has been a wonderful tool for automating our business needs, and that they should really consider this product.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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