CA Workload Automation Review

It enables us to improve our daily processing times. Tech support response times are slow.


What is our primary use case?

My primary use case for this solution is for production.

How has it helped my organization?

This solution enables us to improve our daily processing times. We can do everything faster than before we used this solution.

What needs improvement?

The installation process is complex, and is pretty archaic. The people who developed this had very little concern with GUI interface and it is all command line. Everything is K-space, and if you misspell a task by uppercase, lower case, etc. you just completely think that the task is different.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a fairly stable solution. I have not had any issue with it.

What do I think about the scalability of the solution?

It's pretty scalable, and ready for enterprise.

How is customer service and technical support?

There is a slow response time. Unless, you say it's severity level one. That will give you a two hour timing window for them to call you. It doesn't really happen exactly in two hours, but they try.

How was the initial setup?

The initial setup was complex. It had too many components. 

What's my experience with pricing, setup cost, and licensing?

It is an overpriced solution. 

What other advice do I have?

I would not say this is for a large shop, but for a small shop it is overpriced. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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