Calabrio WFM Review

The self serve and workflow features have been of great value to us.


What is most valuable?

The self serve and workflow features have been of great value to us.

How has it helped my organization?

It has enabled us to improve the process for requesting, approving and booking offline activity.

What needs improvement?

15 minute intervals across the solution would be of great value.

For how long have I used the solution?

Personally, around 10 months.

What was my experience with deployment of the solution?

I wasn't involved in the deployment of the solution. However, ongoing configuration is smooth with great support from Calabrio.

What do I think about the scalability of the solution?

We have worked with Calabria to help us get the most from the product in terms of multi skilling.

How are customer service and technical support?

Customer Service:

The customer service has been excellent.

Technical Support:

We have received excellent remote and on site support.

Which solution did I use previously and why did I switch?

The solution was already in place when I joined our company.

How was the initial setup?

From discussions with colleagues the initial setup was straightforward in that appropriate training was received and the system is laid out very logically.

What about the implementation team?

All suppliers we dealt with, and calabrio themselves were excellent.

What's my experience with pricing, setup cost, and licensing?

Project your costs forward.

Which other solutions did I evaluate?

A number of products were evaluated and Calabrio was the best fit.

What other advice do I have?

We look forward to future upgrades and getting even more from the system.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarOrlee Gillis
Consultant

How would 15 minute intervals change your experience?