Calabrio Review

Most valuable feature for us is screen recording.


Valuable Features

Currently the feature we are loving is screen recording.

Room for Improvement

We would like to see the backend SQL server improved for High Availability.

Use of Solution

2 years.

Deployment Issues

No issues with deployment. Very smooth installation.

Stability Issues

No issues with stability.

Scalability Issues

None at all.

Customer Service and Technical Support

Customer Service:

10/10

Technical Support:

9/10

Previous Solutions

Before Calabrio we used in-house Cisco recording. Very limited.

Initial Setup

Straightforward - initial import of all agents was very smooth.

Implementation Team

Vendor was brought it initially to buy from. Implementation was done by Calabrio. VERY knowledgeable.

Pricing, Setup Cost and Licensing

We don't offer specifics, however we do inform them that the price of licensing is very reasonable.

Other Solutions Considered

Yes, we evaluated NICE systems.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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