Calabrio WFM, Calabrio Workforce Management Review

I like Dynamic Availability, Dynamic Scheduling, Copy Schedule activities. Need a column for hours scheduled on main page.


What is most valuable?

Dynamic Availability, Dynamic Scheduling, Copy Schedule activities.

How has it helped my organization?

Our agents have the functionality for partial coverage, this allows them to customize their schedule and still meet our SLA's.

What needs improvement?

Need a column for hours scheduled on main page.

For how long have I used the solution?

1 year

What was my experience with deployment of the solution?

None, they walked us through every step.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Awesome.  Their team was always available to us.

Which solution did I use previously and why did I switch?

The old solution did not allow the same level of flexibility for our agents.

Which other solutions did I evaluate?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Consultant

Can you list/elaborate on the benefits you've derived from the flexibility that Calabrio allows for?