Calabrio Review

I have found the video capture to be the most valuable feature. I would like not to need to reboot every day when recordings are an issue.


What is most valuable?

I have found the video capture to be the most valuable feature.

How has it helped my organization?

The video capture is a great learning tool for agents when being coached.

What needs improvement?

Not needing to reboot every day when recordings are an issue.

For how long have I used the solution?

4 months.

What was my experience with deployment of the solution?

Large company, so the transition is taking some time.

What do I think about the scalability of the solution?

With being so large it's taking some time to get everyone onboard.

How is customer service and technical support?

We just received an in house tech, so only time will tell.

How was the initial setup?

Straightforward.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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