Calabrio WFM Review

We reach out to Calabrio with questions and suggestions.

Valuable Features

The most valuable feature is the ability to reach out to Calabrio with questions and suggestions.

Room for Improvement

Gamification: We need help developing it, and what is currently shown is not enough.

They have introduced gamification in the latest release, and although we don’t have it yet - it is still in our testing lab - it seems like they don’t have much set up for it. Our thoughts on gamification were that there would be levels and ‘badges’ that can be earned that we could customize based on our forms.

Use of Solution

I have used it for four years.

Deployment Issues

We encounter deployment issues, but our IT team works with Calabrio to minimize them.

Stability Issues

Our IT team works with Calabrio on stability issues.

Customer Service and Technical Support

Customer Service:

Customer service is very good; at conferences, they are very receptive.

Technical Support:

Technical support is good; we go through our IT team, so they would be a better judge.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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