Calabrio WFM Review

The forecasting model is valuable.

What is most valuable?

I have found the forecasting model to be very valuable. It is always nearly an exact match of the trending forecasts that I do in Excel.

What needs improvement?

There is a need for a lunch and break auto optimization.

For how long have I used the solution?

This is my eighth month using Calabrio.

How are customer service and technical support?

9/10. Calabrio is really responsive to requests for information.

Which solution did I use previously and why did I switch?

I have used Aspect for most of my career. I note use Calabrio an it is ATL311's QA and WFM solution.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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