We are now able to monitor and review agent's calls to improve call experience.
We have several field agents that use cell phones for their calls. Unfortunately, cell phone call recording is not available at this time. I would like to have that ability in a future release.
We have not experience any issues to date.
Straightforward, our implementation engineer was great.
Vendor team - 9 out of 10.
I would encourage people to get analytics from the start.
Went with a recommendation from our 3rd party partner.