It is difficult at this exact time to say which features are the most valuable as we are going from a no software to a full suite with Calabria. The feature which is the most valuable at this time is the support. When I refer to the support, I am referring to the support from all aspects of Calabrio; this support starts from the Sales team, to the implementation team, to the trainers. They are all willing to support us through the entire process. It is very nice to see the support there.
Improvements to My Organization
I do not have examples yet, but I know the functions in our company are being streamlined and this will make all tasks and jobs easier.
Room for Improvement
Try and correct bugs prior to release.
Use of Solution
We just purchased the entire one suite.
We have run into a few bugs that the developers are aware of and are making the necessary fixes.
Customer Service and Technical Support
10 out of 10 - fabulous. Technical Support
10 out of 10 - Great!
Straightforward, as I have used others in past careers.
In-house/Unity - no issues.
Pricing, Setup Cost and Licensing
Best suite for the buck, does the same as others and more for less money.
Other Solutions Considered
We looked at Genisys, Avaya, Interactive Iteligence, IEX.
Which version of this solution are you currently using?