Calabrio WFM Review

I like real-time quality score notification.

What is most valuable?

Real-time quality score notification.

What needs improvement?

Notifications for schedule changes and vacation approval.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No problems.

What do I think about the scalability of the solution?

No problems.

How are customer service and technical support?

Customer Service:


Technical Support:


Which solution did I use previously and why did I switch?

No, this was a new call center.

How was the initial setup?


What about the implementation team?


Which other solutions did I evaluate?

Not sure, I was not a part of the decision making process.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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