What is most valuable?
Real-time quality score notification.
What needs improvement?
Notifications for schedule changes and vacation approval.
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
10/10 Technical Support
Which solution did I use previously and why did I switch?
No, this was a new call center.
How was the initial setup?
What about the implementation team?
Which other solutions did I evaluate?
Not sure, I was not a part of the decision making process.
Which version of this solution are you currently using?