Calabrio WFM Review

The UI is one of the most valuable features. I would like to see improvement in planning for multi-skilling.

What is most valuable?

The UI is slick.

The agent dashboard is good for agents.

How has it helped my organization?

Agents are able to see their own schedules.

What needs improvement?

  • Planning for multi-skilling

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

Initially, we encountered a little stability issue.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is OK.

Technical Support:

Technical support is OK.

Which solution did I use previously and why did I switch?

I do not know if we previously used a different solution.

How was the initial setup?

I do not know if initial setup was straightforward or complex.

What about the implementation team?

I do not know if a vendor team or an in-house one implemented it.

What was our ROI?

I do not know about ROI.

Which other solutions did I evaluate?

Before choosing this product, I do not know if we evaluated other options.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More Calabrio WFM reviews from users
Add a Comment
ITCS user