Calabrio WFM Review

We value the flexibility of scheduling through dynamic availability, work shifts, and dynamic scheduling.


Valuable Features:

The flexibility of scheduling through dynamic availability, work shifts, and dynamic scheduling is invaluable.  They have something to fit each type of agent we have.  Our work from home team is very large and this allows us to maximize them fully.

Improvements to My Organization:

We have been able to use their software to solve our agents needs for flexible scheduling.  Our agents wanted the ability to choose their hours and still meet the needs of our customers.  The Dynamic scheduling allows our WFM team to insert shifts when we need them and the work from home team can sign up when they would like to work.

Room for Improvement:

Some of these new scheduling options are just that, new.  So, updates are happening to ensure the product functions the way it was intended.  Calabrio has been great at support to address these areas.

Which version of this solution are you currently using?

9.5 SR2
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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