- The real-time screen
- Call monitoring
Leadership is able to help new agents learn in real-time versus going back and reviewing.
Some of the Cisco features have not fully-migrated to the Avaya platform.
Yes. We have several applications that use AES. We had to get Avaya to write a custom patch for AES to share resources.
A nine out of 10.
An eight out of 10.
Yes. The cost to upgrade was three times as much as this product.
It was straightforward on the install.
It was a combination between our in-house team and the vendor. The vendor was new to this product, but picked it up quickly.
Waiting on that figure at the end of this year.
Make sure to plan on expansion.
Yes, but would rather not say.