What is our primary use case?
We do consultancy in digital transformation. We are starting to go into process mining and automation. Currently, not many people are involved. We are trying to increase the number.
We are thinking of offering RPA as one of our solutions. That's why process mining becomes very important to us because we need a means of analyzing what is happening in our client's company.
What is most valuable?
The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool.
What needs improvement?
We want to see its linkage to Robotic Process Automation. We would also like to see how can it lead to the implementation side and whether the transition is smooth.
For how long have I used the solution?
I have been using Celonis for three months. I am using the SNAP version.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is very scalable so far. I haven't not encountered limitations.
How are customer service and technical support?
I haven't contacted them so far.
How was the initial setup?
The initial setup is easy. It took us about a month to deploy.
What other advice do I have?
I would recommend Celonis. It is suitable for both small and big enterprises because they have a few versions. You can use it in small enterprises when the data volume is not large. As you move to larger data volumes, you can use the enterprise version. In that sense, they have a cost-effective way of managing the expansion and growth of the whole project.
They have also spent a lot of time on the education side, which is good. The information has been very detailed. You get to learn how to use it quite easily.
I would rate Celonis a nine out of ten.