What is our primary use case?
We are an IT company. We are using Centreon to deliver services to some of our customers. The main use is for IT monitoring of their infrastructures, especially right now in the media and telecom sectors. In the last month, we have also been approaching the public media sector in Italy.
How has it helped my organization?
We are using Centreon for our customers. During the COVID-19 emergency, we were able to do all the tasks required from our customers because you have unlimited access to information remotely. It is very powerful from this point of view because you can see real-time information about how the customers' businesses are going. If you need to make some emergency actions, you can put in place all of them effectively and in the right position on time.
You can combine step-by-step the URL services or review services that you are invested in. You can operate at a higher/different level of critical alarms or at a different level. You can review whether a service has been met.
What is most valuable?
You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view.
Centreon has some additional modules. Through these modules you can have all kinds of reporting and dashboarding, which are fully customizable, not only from the content point of view, but also from the graphical point of view. You can design, implement, and deploy real maps representing your services from a geographical and service point of view. So, executives can view their services, e.g., if there is an impact and which are the services impacted. In this way, you can strictly separate the dashboard for the technical stuff and create a separate dashboard for executives to see business information. These are the specific capabilities of Centreon.
You can do some predictive metrics using the tools of Centreon. Therefore, you can have an alarm of sorts before some events can occur.
Connecting to any system, such as traditional on-prem, cloud, virtualized, or edge devices, is very simple. There are hundreds of plugins ready to be deployed with several key monitoring indicators that take place. This is very powerful because you can simply pick up the connectors made available by the plugin's package.
You can use the API to develop any type of integration. The plugins for users are capable of covering the major vendors and other kinds of software, e.g., the major types of ticketing software that are widely available.
What needs improvement?
Centreon is missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD.
For how long have I used the solution?
What do I think about the stability of the solution?
It is very stable. It is rare to receive complaints from customers, though sometimes it happens.
What do I think about the scalability of the solution?
It is scalable. We have tens of thousands of homegrown devices.
We have five users, including our CTO and systems engineers. They can design, implement, and train people on the solution.
How are customer service and technical support?
Our people get a quick response in the proper time.
Which solution did I use previously and why did I switch?
We primarily switched to Centreon because of compatibility, cost, difficulty in finding expertise, and support with our previous solution.
Centreon has been more flexible with customers' requests. We also saw at the same that Centreon would be able to grow with customer needs, not investor needs. They have developed their technology to solve customers' problems in the last two years, doing an excellent job with reporting and predictive analysis.
How was the initial setup?
The initial setup is not complex for skilled Centreon users, even in cases of customers with very heterogeneous infrastructure. In fact Centreon has the ability to grow horizontally when needed, using the ready to use plugins. Usually, for customers from 500 up to 1000 hosts to be monitored, the implementation process may require from two up to four weeks for a basic-standard deployment.
What about the implementation team?
We can do the implementation by ourselves.
We take a step-by-step implementation process for customers. We adjust the solution based on each customer's needs.
What was our ROI?
We have seen ROI with Centreon.
The solution has reduced our mean time to resolution.
One of the main characteristics that help customers to reduce costs is the solution's capacity to consolidate. This causes the solution to be more efficient. It immediately gives you the big picture about what is happening. Staff can immediately identify a problem and how to solve it. Centreon provides one single point for information so you don't have to use other solutions.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable. The price isn't so high compared to other solutions. The price is negotiable, e.g., you can get a very good price at 20,000 devices if you can commit for several years.
Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver.
Which other solutions did I evaluate?
We do a competitor evaluation every year of the market to determine if there is a better competitor. While there are other solutions, I don't think there is a better solution than Centreon.
The solution increases the accuracy of our monitoring. The reaction that I have had from some customers, or even prospects, when we do a live demonstration involving how Centreon is working is that their experience with other solutions is bad. Centreon is a really capable tool that increases efficiency and gives you more information.
We have been a partner of other brands in the past, and comparatively, Centreon is much more stable.
If you are large customer who spends more on the solution, you receive more services versus other market competitors. Centreon offers value for its cost.
What other advice do I have?
It is a complete solution. Our customers are happy. If you want to improve your active monitoring activity, you should use Centreon. I would rate the solution as a 10 out of 10.
Centreon is readily available to integrate tools from other vendors.
Which deployment model are you using for this solution?