Centreon Review

Great basic and extended features with a helpful support staff

What is our primary use case?

We basically use the solution to host monitoring for our customers. We are trying to upsell them to use some of the more advanced features of Centreon, however, unfortunately, we haven't succeeded in doing so yet.

What is most valuable?

I've only really worked with the basic features of Centreon, including the monitoring and simple reporting for dashboards. 

I have seen on the demonstration that there are a lot of other features which could be interesting, however, I have not had the chance to really see them or deploy them for our customers. 

We have the business activity monitoring, the map, and the MBI modules and they are all very good.

What needs improvement?

One of my pet peeves with Centreon is that it's not easy to determine what the end results are of all of the inheritance from the different hosts and service templates, for example. If there was a way to easily determine, for example, for a specific host, which notification settings or service settings, would be ideal to set. 

Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process.

The solution needs more features on the mobile app. Currently, the mobile app cannot be used to receive notifications. It would be great if the mobile app acquired the capability to receive notifications from devices. Our customers are asking for that kind of feature.

For how long have I used the solution?

The organization has been using Centreon for five years now. However, I only have slightly more than one year of experience with Centreon, the same as my tenure with this organization.

What do I think about the stability of the solution?

We do encounter bugs every so often, however, the management offers the support and can easily jump in and help us fix those issues. Overall, it's stable. We do encounter some issues simply due to the fact that no software product is perfect. That said, they are very good at quickly addressing and resolving them.

What do I think about the scalability of the solution?

I don't have any experience with scaling. It's supposed to be scalable on paper, however, I haven't really tried it in practice nor do I know other people who have tried to scale it up. Therefore, I have no firm opinion of the potential to do so.

In general, we have about 30 users on the platform at the moment. Most of them are customers who have read-only access.

How are customer service and technical support?

Technical support has been great at being responsive when we've dealt with bugs on the system. We're satisfied with the level of support they provide.

Which solution did I use previously and why did I switch?

I can't really give an answer due to the fact that, when I came on board, we had already been using Centreon for quite some time and I have not really explored what was used before they started using Centreon in the organization.

How was the initial setup?

When I came on board, Centreon was already up and running, and I did not have the experience of going through the initial setup. As it was already complete, I can't really speak to the process. I don't know if it was straightforward or complex or how long the deployment took in general.

What's my experience with pricing, setup cost, and licensing?

My management has had some issues with the pricing, primarily due to the fact that we actually are currently still a Centreon partner in Asia. Unfortunately, we were not able to really capitalize on the partnership, so we are ending the partnership. 

We are moving from the expensive Centreon Enterprise edition and downgrading to the IT edition. You could infer from that there are issues with pricing, however, had we been able to successfully sell Centreon or Centreon-based services to more customers, we might have stayed on Centron Enterprise. Since it's just for a few customers, the Enterprise edition does not make sense due to the rather high pricing.

What other advice do I have?

We still have a partnership agreement in Asia, however, we are mostly just a customer. Our business relationship with the company is coming to an end and we are downgrading from an Enterprise solution to an IT one.

The way the architecture of the solution is set up, the central server is on the public cloud, and for each customer, we have on-premises servers.

Overall, I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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