Centreon Review

We can monitor a lot of ELP and CLN in real-time for application purposes

What is our primary use case?

We monitor all our technical infrastructure and tickets in the ITSM tool. We have all our tickets inside Centreon in real-time and can monitor a lot of ELP and CLN in real-time for application purposes.

How has it helped my organization?

My director receives a report on the infrastructure every month.

What is most valuable?

The monitoring of our infrastructure, but it is very important to have a BI report because we must monetize everything. The monitoring is good, but we must also have a bigger view of the infrastructure. So, the BI report is very important.

What needs improvement?

The map allows you to see the whole infrastructure. While it is a good solution, it could possible to be better, because the put on shield is incredible.

In the future, we must be able to see the map in 3D, like on Google Earth, because infrastructure is on the site this way. Sites have many flaws. The map must be in 3D to show localisation.

We supervise and monitor a lot of ELP in my company. Centreon should develop a trading pack with ELP and ECP.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is very stable. I have experienced one issue in six months. I do not have an issue with the product.

What do I think about the scalability of the solution?

We have not had any issues with scalability.

How are customer service and technical support?

We have an autonomous platform. Therefore, when we have an issue, we receive an expert because the issue is very important.

Which solution did I use previously and why did I switch?

We are a big company and did not have a worldwide monitoring solution before Centreon. All we had were several countries using monitoring tools which were inefficient, e.g., Zabbix in China and Thailand. 

How was the initial setup?

To use Centreon is easy. 

To get it started is a lot of work, since it comes empty. We had to push information into it to make it work.

What about the implementation team?

We had a trained administrator in Centreon (with certification).

What's my experience with pricing, setup cost, and licensing?

The pricing is acceptable.

Which other solutions did I evaluate?

We did not evaluate another solution.

What other advice do I have?

When you buy Centreon, you must understand that it is empty. Do not ask it to do your job. Centreon is a solution, and it is very good and efficient if you put all your infrastructure inside. A lot of enterprises buy Centreon and are surprised that it is empty, or it does not work. 

It does not work, because they have not put anything inside to monitor. Therefore, it is very important to explain the buying and usage of Centreon to future customers. 

You must work to use Centreon. This is very important.

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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