What is our primary use case?
The primary use case is for a central monitoring system for all our IT equipment. We can predict problems and react before we have an issue on our infrastructure. We managed to merge all our technical monitoring into a single console, therefore building good availability reporting all around.
How has it helped my organization?
We have early alerting of problems within our IT infrastructure.
What is most valuable?
The most valuable feature is the monitoring of servers and networks, because we have a lot of them and need to maintain control.
What needs improvement?
Release management and quality of testing need improvement, because with each major upgrade we have many issues coming in. Then, it takes several minor upgrades to get rid of them.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
There have been stability issues. After each major release, it takes several minor releases to get rid of bugs.
What do I think about the scalability of the solution?
How are customer service and technical support?
Technical support is working fine. They react quickly and are able to solve issues over a remote connection. For more complex tasks, we use prepaid support days and ask Centreon to come onsite.
Which solution did I use previously and why did I switch?
We did not previously have another solution.
How was the initial setup?
Each major upgrade is complex due to bugs.
What's my experience with pricing, setup cost, and licensing?
Centreon is an open source product. Thus, there is no need for licensing.
Buy some support days from Centreon and work together with them.
Which other solutions did I evaluate?
We evaluate other possibilities from time to time. Mostly, they are overpriced for what they do.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Jun 27 2018