What is our primary use case?
Our primary purpose for Centreon is monitoring. We use it to view the status of all our pollers, manage them, and configure them. We manage around 30 Centreon pollers.
Our team is operating multiple security services (digital signatures, 2FA, secure storage, etc.). We are taking care of everything (hardware, network, hypervisors, VMs, OS, applications, security patches, backup, etc.). Centreon is used to monitor the health of each component and alert us in case of failure. It gives us an overview of our infrastructure health and provides real-time feedback when doing changes.
How has it helped my organization?
It allows us to keep the same standard monitoring configuration on all the systems that we manage (checks, polling interval, thresholds, etc.). It also allow us to see the status of our different platforms on a single page.
What is most valuable?
We have a single GUI where we can view the status of all our infrastructure.
What needs improvement?
Sometimes, when the GUI and some of the search fields are being reset, and I return to the page, then I have to set them again. Therefore, some improvement on the UI and the filtering is needed.
There are a few bugs or annoying things on the GUI. However, the features are all here for what we need.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It has been stable, so far.
What do I think about the scalability of the solution?
There are no issues that I know of at the moment.
We did have scalability issues with an older version, but now on the newer version, there are no problems. We even have more pollers than before and everything looks good.
How are customer service and technical support?
They only sell four hour slots for support, so if you have just one question, then you need to pay for four hours. Or, you need to wait until you have enough questions to fill those four hours. They are not flexible in this.
On the quality of the responses, the last error reported went something like, "We will open any issue on GitHub." However, then my colleague looked at the backlog, and there were hundreds of issues pending. Here there is room for improvement.
Which solution did I use previously and why did I switch?
We did not have a previous solution. Centreon solved one of the biggest issues that we had. We have a lot of pollers for the metering. In the past, we had to log into each of them to see the status, which was really a pain because did not have a central metering before.
How was the initial setup?
We just installed the standard packages, then the rest was done via the GUI. So, it was good.
What's my experience with pricing, setup cost, and licensing?
I have no idea how much it costs.
Which other solutions did I evaluate?
I don't know the other solutions which were evaluated, but I know that there was an evaluation. As the evaluation was done before our team chose to use Centreon, I was not involved. Therefore, I can't speak much about the decision other than we knew that Centreon would be able to do what we needed it to do.
What other advice do I have?
If they have the same issues that we had, which means a lot of pollers spread across the whole infrastructure and no central view to look at the entire status with the need to manage everything together, then it is a good solution. For this use case, I would highly recommend it.