Centreon Review

Alarms enable our customers to anticipate infrastructure issues

What is our primary use case?

We deploy Centreon for our customers' infrastructures. They use Centreon to create alarms to be able to anticipate problems. It works for big companies and institutes. As a Centreon partner, we have different types of customers.

How has it helped my organization?

When we started to work with Centreon, there were about 30 people in our company and now there are 90 people, so our company has been growing and growing with Centreon. One thing that I love is that today, as a Centreon partner, we have a dedicated person who is in charge of our relationship with Centreon.

When looking at the product, for me, the best improvement is Centreon MBI. When I started with Centreon, this feature didn't exist and it's very good.

What is most valuable?

The most important feature is that it permits us to receive alarms if there is an incident within the infrastructure. 

The feature I love the most is the reporting feature, the MBI (Monitoring Business Intelligence) which permits us to send advanced reports to our customers in PDF format or in Doc format.

We also deploy Centreon Map which gives our customers intuitive views of their respective information systems.

What needs improvement?

I would like to see a better UI, one which is more responsive. This would be an improvement. Other than that, at the moment, every one of our customers is satisfied with this product.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The stability is better now. A few years ago, the product was not very stable, but it's much better now, in 2018. It has really improved. We no longer have any performance problems.

What do I think about the scalability of the solution?

We haven't had any issues with scalability.

How are customer service and technical support?

We have support with Centreon, so if we run into an issue, we open a ticket on the platform and they are good. We don't have any problem with them. I am satisfied. They always respond to our emails and our tickets. They are really good.

Which solution did I use previously and why did I switch?

We used Nagios before Centreon. I prefer Centreon because Centreon vs Nagios provides a web interface without having to spend more on a license for it. That is why we migrated from Nagios to Centreon.

How was the initial setup?

When I started with Centreon, the initial setup was very difficult because they didn't package the product. But now, setup is very easy and we are able to deploy Centreon very quickly.

What's my experience with pricing, setup cost, and licensing?

As a Centreon partner, the pricing is good. We get a discount. It's a really good product so I would say the pricing is correct.

What other advice do I have?

I rate Centreon at nine out of 10 because I think the user interface can be improved. That's why I don't rate it a 10. But, from my point of view, this is one of the better monitoring products.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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