Centreon Review

Flexible solution with straightforward yet very informative data visualization features

What is our primary use case?

We use Centreon for monitoring resources to prevent priority-one and priority-two tickets. It is our primary monitoring tool. All our devices are being monitored using Centreon.

How has it helped my organization?

We have reduced the number of priority-one and priority-two tickets by about ten percent.

What is most valuable?

What I like most about Centreon is that it is very flexible and customizable, based on the user and/or business needs. Centreon is very flexible when it comes to monitoring parameters. We can use scripts found on the internet or scripts created by our infra/apps team.

Also, the data visualization features are very simple and straightforward, yet very informative.

Finally, it is very simple and user-friendly. It is easy to understand and to make your way around it.

What needs improvement?

Centreon needs to improve the granularity of the data as well as the graphical data. It would also be better to if there was improvement to the filtering/grouping system as well as the creation of views.

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

It would be a lot better if they improved the scalability and granularity of the data.

How are customer service and technical support?

Technical support is great, very helpful and accommodating.

Which solution did I use previously and why did I switch?

We had a previous solution. We switched because we are trying to save some money and, at the same time, looking for a solution that will support our business needs. This solution was suggested by upper management.

How was the initial setup?

The initial setup was very simple and straightforward, including installation, adding of nodes, creating services, etc.

What's my experience with pricing, setup cost, and licensing?

The solution is very effective, despite the low price.

What other advice do I have?

Follow the best practices and the installation process in the documentation. It is very easy to understand.

In terms of the Remote Server functionality, I'm not highly familiar with it yet, but based on what I have read I think it is a great feature and I'm open to any possibility of using it in the future.

We have 300 to 400 users. Some are infrastructure engineers, VPs, application analysts, and people on the upper management team. For deployment and maintenance, we have three to five personnel: our Senior Vice President, Linux/VM engineers, and global operations engineers.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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