Centreon Review

Stable, open-source workhorse for infrastructure monitoring

What is our primary use case?

We use it for monitoring. We have more than 20 clients and we use Centreon to monitor our clients' infrastructures. We are a service center for infrastructure monitoring.

What is most valuable?

I can't point to one valuable feature. All of Centreon is good.

What needs improvement?

There is room for improvement in the area of artificial intelligence. The product gives us a lot of information, but it's only information. We want the product to do more auto-remediation.

For how long have I used the solution?

We've been using the solution for ten years.

What do I think about the stability of the solution?

It's built for the duration. It's very stable.

What do I think about the scalability of the solution?

The scalability is intermediate. It's in some ways it's very scalable and in other ways it is not. But it is only a monitor. It's only used to get the information on the infrastructure. We don't ask for scalability. It's a very good product for the price. It does the job.

How are customer service and technical support?

We have a close relationship with the designer of the solution. Our companies work closely. So when we have a technical difficulty with the product, we call them. They make changes and they patch and fix the product. The support we receive is good. It's very interactive. We have good communication with them. They understand the issue and they solve it very quickly.

In theory, it could take a lot of time to find a solution to an issue, but they find the solution. They have changed the product code because of issues. The solution is quite developed and Centreon as a company is very agile.

How was the initial setup?

The implementation was very easy.

Which other solutions did I evaluate?

The competitive products have value, but we have used this one for more than ten years and we are not planning to change it.

What other advice do I have?

My advice would be don't do it by yourself. While it's very easy to implement it, and it's free, contact the company and take advantage of their experience to have a perfectly designed solution. In this area of IT, the more precise you are, the better the solution. In monitoring, if you have too many options it's useless. You have to be very precise when you implement the solution. So, go with Centreon. It's more efficient than doing it by yourself.

It's not fancy, it's not glamorous, but it's a good workhorse. It's very pragmatic and it's very easy to use. It provides global information about the network and the servers. It's not the fanciest product, but it's good.

We are directly in contact with the company. We communicate with them so that we can deploy a solution with them. We share a lot of experiences between our two companies. They meet all our needs and all the features we want them to implement. We have a lot of meetings between us to change the product and to go for innovation inside Centreon. We have everything we need with the product.

I would rate the solution at nine out of ten. Ten is never possible. Products always need improvement because there are new features on the IT market. The evolution of the product can happen with AI. The key to this product is the people inside Centreon. A product is a product. It can be changed. It can evolve. But the relationship with Centreon is the most important factor.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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