What is most valuable?
<ul> <li>Portfolio View (built from a top down perspective to support senior management reporting)</li> <li>Excellent reporting</li> <li>Resource Allocation/Capacity Planning function</li> </ul>
How has it helped my organization?
I implemented for a large client of mine and saw them quickly get up and running and leverage Daptiv to help them manage their IT demand from their internal customers. But putting in Daptiv's PPM tool they were able to in a very short period of time:
- Show all projects (demand) in their portfolio -- in-progress and backlog -- by organizational unit
- Show how many hours they were spending by project vs. "keep the lights on" efforts and
- Provide better estimates of when new projects potentially could be started by measuring resource allocation and capacity
What needs improvement?
Would always like to see improvement in the Resource Allocation and Capacity Planning features -- these are the areas that can / will give the greatest ROI so improvement would always be welcomed. Easier to work with, more "what if" capabilities (looking at not just in-progress projects but adding in backlog projects) and even stronger reporting would be welcome. This same feedback applies to all of the PPM tools in the SaaS based leadership Magic Quadrant.
For how long have I used the solution?
Approximately 2 years
What was my experience with deployment of the solution?
Nothing major -- just normal learning curve issues
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Not to date
How are customer service and technical support?
Limited unless you purchase additional support hours.
Which solution did I use previously and why did I switch?
Yes, switched for greater features/functionality.
How was the initial setup?
I found it to be relatively easy to configure and roll-out.
What about the implementation team?
Did most internally but did use some additional hours by an implementation partner (who was excellent).
Which other solutions did I evaluate?
Yes -- AtTask, Innotas, Instantis
What other advice do I have?
Like any other software package -- phase your implementation. Start small and build -- give the users time to fully adopt the features -- but have a set schedule (implement quickly with features rolled out every 60 days). Don't assume that the users can pick it up on their own -- train the users -- success depends not on them just knowing how to do something in the PPM -- you also might need to provide good project management training too.