Changepoint Review
Allowed us to model resource request/assignment workflow in our large PS organization. The timesheet app is outdated.


Valuable Features

Resource management is a valuable feature of this product.

Improvements to My Organization

The only marked improvement was in resource management. Changepoint allowed us to model resource request/assignment workflow in our large PS organization.

Room for Improvement

The timesheet app is outdated. Web portal functionality is lagging behind in other features.

Use of Solution

I have used this solution for around 16 months, i.e., from November 2014 through March 2016.

Stability Issues

I did not encounter any stability issues.

Customer Service and Technical Support

The technical support is good, but not great.

Previous Solutions

We switched solutions due to the corporate mandate. The previous solution that we were using was Projector PSA; it was overall a superior product.

Initial Setup

The setup was complex. It took us around 18 months from start-to-finish.

Pricing, Setup Cost and Licensing

Do not go with perpetual licensed solution!

Other Solutions Considered

As I mentioned earlier, it was a corporate mandate, so did not evaluate other options.

Other Advice

You should check on ownership situation. CP was in the middle of spinning out of Compuware when we implemented it. Thus, there were many questions about the future, new direction, etc.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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