Chatter Review

The conversation function engages different groups. It is not a customizable application.

What is most valuable?

The conversation function to engage different groups is the most valuable feature. It breaks down the silos between them.

How has it helped my organization?

It has allowed some groups to easily get answers from each other on crucial topics.

What needs improvement?

  • It is not a customizable application
  • The structure is rigid
  • It is too expensive on storage
  • The search function is not solid

For how long have I used the solution?

I have used Chatter for two and half years.

What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

We have had scalability problems. There are lots of limits on following conversations and uploading documents.

How are customer service and technical support?

Technical support is average.

Which solution did I use previously and why did I switch?

This was our first solution of this type. We would not select them again.

How was the initial setup?

The setup was not straightforward. We ended up redoing what the first vendor did to make it better.

What's my experience with pricing, setup cost, and licensing?

Understand all the hidden fees. Push them about storage costs.

Which other solutions did I evaluate?

We looked at too many to list. I don’t remember all of them.

What other advice do I have?

Talk to more customers of the product.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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