Check Point Harmony Email & Office Review

Sifts through and quarantines phishing emails for us, enabling us to check them further

What is our primary use case?

We use it to secure an email gateway.

How has it helped my organization?

People are now thinking twice before clicking on something, and if it's suspicious they don't have a chance to click because it's quarantined.

We also provide a process where someone can request an email from quarantine. There are times when legal email gets through because of the subject line or the content. We're able to check it, and also double-check with our individuals to ask if they expected an email from the sender. They can confirm the sender and it can be released. That added layer of protection is always good.

What is most valuable?

We need the phishing detection and email quarantine. Once an email is considered malicious, it stays in the quarantine where we can interrogate it. We can check out why it was quarantined and see if it should be delivered to the individual.

With the greater use of mobile phones there is more threat of email being compromised. Having the phishing detection is very valuable because we get hundreds of phishing emails per day. Having something to sift through them and alert us that they may be phishing emails, so that we can go in and further now check them, is a very valuable feature.

What needs improvement?

We still get some false positives. There are times when legitimate stuff gets flagged and it could be that somebody is expecting a very important email but they don't end up getting it. On the flip side, when we alert Check Point about stuff like this, it is corrected, so they are improving. That's a plus.

In terms of additional features, right now it shows you login activity for Office 365, a bit of a broad overview. I would like to be able to drill down further into that to see real-time login events on a map.

For how long have I used the solution?

I've been using Check Point CloudGuard SaaS for almost two years.

What do I think about the stability of the solution?

It has been pretty stable. Sometimes Check Point has a cloud issue and we have had instances where that particular box might have been down, but we get alerted that it's being worked on and when it's back up we are alerted as well. Things happen but they always keep up in the loop.

What do I think about the scalability of the solution?

We haven't needed to really scale up or scale up or down.

We have Office 365 for pretty much the whole company, which is over 1,000 users. CloudGuard has been implemented across 100 percent of our company.

How are customer service and technical support?

For CloudGuard, specifically, their tech support is very responsive. Once we send an email to the guys we work with, they're immediately ready to set up a meeting or set up a call so that we can work through it.

Which solution did I use previously and why did I switch?

We didn't have anything prior to CloudGuard. We needed something to catch phishing emails and malicious emails, malware, and to have a sandbox area so that we could check the classification, as well as quarantine and release.

How was the initial setup?

The setup was pretty straightforward. We were up and running within a week.

It is my manager and I who are using and maintaining the solution on a daily basis. In terms of maintenance, we've had mis-classifications of emails where we had to reach out to Check Point and they have assisted and helped us fix any issues that we have come across.

What about the implementation team?

We had assistance from Check Point. They were fairly helpful. It's a fairly new solution so we've had a few false positives. We contacted them and helped them to pinpoint some things they could go ahead and fix.

What was our ROI?

Because of its features and abilities, it has saved us from a lot of possible breaches. That's always a plus.

What's my experience with pricing, setup cost, and licensing?

It's best to cover all your needs because you're going to want all your emails to be checked.

Which other solutions did I evaluate?

We were looking at a few other options, although I don't remember which ones.

The difference between them boiled down to money. Price-wise, Check Point was very good, it was very competitive.

What other advice do I have?

Make sure you do your homework and compare all the possible vendors to ensure that you get what you really want out of a solution like this.

The biggest lesson I have learned from using CloudGuard is that even legitimate emails can look suspicious. You need to take that little extra step to check them.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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