What is our primary use case?
We primarily use this solution for our clients. Use cases vary, and they include VPN connectivity. It can be used as a provisional firewall and you can allow for a provisional access list, or grant permission to access or for servers or users trying to connect to the server.
What is most valuable?
The VPN, the end-user client VPN, is excellent.
The firewall experience that we have had has been good. It's secure. We've enjoyed it so far.
The initial setup is very easy. It's pretty straightforward.
The solution is very stable.
Technical support has been excellent.
What needs improvement?
With this particular client VPN, there needs to be a feature that can glance at your credentials, of being able to look at credentials. You might hang for a bit or the execution might fail. It would be useful to see your credentials before you connect to take note to see if you are likely to have trouble connecting. They need to increase their timeout. Right now, it will fail after ten seconds, however, it shouldn't fail until after 20. If you don't get on your phone right away and check on your authentications, it will kick you out. They need to give a bit more time.
For how long have I used the solution?
I've used the solution within the last 12 months. I've used it for a while.
What do I think about the stability of the solution?
The stability has been quite good. It's very reliable. It connects. Our VPN connects over 1,200 people with no issues. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
I can't speak to the scalability aspect. We don't have a need to scale. We have about 1,200 users and that's all we need. Therefore, I've never tried to scale it previously.
How are customer service and technical support?
I've worked with technical support in the past. I was surprised at how responsive they are, actually. They are very helpful and ready to assist us. They're knowledgeable. We're happy with the level of support they give to us.
We also have a vendor right here in Nigeria, which is quite helpful.
How was the initial setup?
We did not find the initial setup to be overly difficult or complex. It's pretty straightforward. A company shouldn't run into problems with the initial setup.
What's my experience with pricing, setup cost, and licensing?
You do have to pay a licensing fee, however, there aren't add-ons or additional costs that you would need to consider.
What other advice do I have?
We are customers and end-users. We don't have a business relationship with the company.
I'd advise new users that, when it comes to deploying with an authentication provider, I would advise that you use a Microsoft authenticator. We tried using their authenticator at first, but that is not good. That did not work.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?