Check Point Security Management Review

Good interface, excellent technical support, and very helpful additional features


What is our primary use case?

We primarily use the solution based on the results that are provided. We've tried others previously and they didn't give us the results we receive on this particular product.

What is most valuable?

The additional features offered by the solution are excellent. We didn't have a lot of these on a previous solution, and they've proven to be an advantage for us.

Based on my personal use of the system, the interface is quite good.

What needs improvement?

It depends on the user, but all of the checkpoints need improvement. The only place I need a bit of an update, for example, is in the endpoint management. There are some policies that are embedded that you have to examine if you have sensitive users. 

For some applications, the default acts as a manager. However, in a system with a history of being breached or where users are given access based on their job function, we seem to have issues particularly there.

The reporting should be improved in future releases. It needs to be very explicit. This is very important.

For how long have I used the solution?

I've been using the solution for about a year.

What do I think about the stability of the solution?

Over the past nine or ten months that we've been using the solution we've found it to be very stable. We haven't had any issues at all. Since we have a monetary drive to enforce stability, when we see a flagged issue we will address it immediately.

What do I think about the scalability of the solution?

The scalability of the solution is excellent. We haven't faced any negative aspects when trying to scale up.

How are customer service and technical support?

The technical support of the solution has been very good. They are much better than what I previously had. I find that we get attention within 24 hours if we flag something. We are purchasing the support so it may be the reason we get such a quick and helpful response.

Which solution did I use previously and why did I switch?

We did previously use a different solution. They didn't have support locally in my country and this was difficult for us. Everything was done via mail or phone and it was not helpful. With this solution, if the situation cannot be remotely addressed within 48 hours, they will come to my office in person and attend to me. It's much better.

How was the initial setup?

The initial setup is very straightforward. Deployment takes about three working days. In our case, we had to import policies from SonicWall but not on the same platform, so we had some little challenges like that, however, overall it was quite straightforward.

We have an in-house team that handles maintenance.

What about the implementation team?

We had an integrator that assisted us with the implementation of the product. We use them for support as well.

What other advice do I have?

We're still in the testing phase in terms of using the solution. Soon, it will be one year since we have fully deployed it. So far, it's been very good. I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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