Cherwell Service Management Review

The dashboard is very useful to get a quick overview of current tasks. Plug-ins to JIRA would be welcome.


What is our primary use case?

  • Change and release management
  • Task management and resource management for middle size teams
  • Reports are flexible to configure.

How has it helped my organization?

Clear processes with transparent responsibilities led to more efficiencies within the teams. Reporting and exporting them was easy.

What is most valuable?

The dashboard is very useful to get a quick overview of current tasks, tasks which are overdue, and mail notifications with progress information. This has been helpful.

What needs improvement?

  • Agile delivery should be supported. 
  • Plug-ins to JIRA would be welcome. 
  • More fields for estimations and work done for summing up functionalities from subtask to main tasks would be helpful

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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