Cisco ACI Review

The Call Manager is useful, but pre-deployment technical support needs improvement

What is our primary use case?

We have purchased this solution for our network, but we have not deployed it yet.

What is most valuable?

The most valuable feature of the solution is the Call Manager.

What needs improvement?

Technical support needs improvement. I can get stuck with a rep who will just have me scan the logs to look for the problem. I think that technical support tickets should be escalated sooner. 

For how long have I used the solution?


What do I think about the stability of the solution?

This solution is pretty stable.

What do I think about the scalability of the solution?

I would rate the scalability about a ten.

How are customer service and technical support?

Sometimes I get stuck with somebody from technical support who does not understand the problem. If they are having trouble then they need to get help with it more quickly.

What other advice do I have?

We are still in the pre-deployment stage of this solution.

The only complaint that I have so far is in regards to technical support.

I would rate this solution a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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