Cisco Cloud Services Router Review

It does what it is supposed to do, but it missing that single pane of glass view to see all the connections


What is our primary use case?

We use it to connect different accounts with different weaknesses and also with the on-premise data center.

How has it helped my organization?

It connects all the accounts with the weaknesses, and this is what we were looking for. Also, it connects with the on-premise side.

What is most valuable?

It does what it is supposed to do.

What needs improvement?

It does the job, but it's not cloud native. It could be even better, like having a single pane of glass and being less expensive. However, the product works.

For how long have I used the solution?

One to three years.

How is customer service and technical support?

We work with the Amazon team for support, not Cisco. We are neither happy nor unhappy with the support. It could be better. I am missing a single pane of glass, where I can see all the connections, etc.

What about the implementation team?

The Amazon team helped us implement the product. It was a good experience. It work now.

What's my experience with pricing, setup cost, and licensing?

Purchasing through the AWS Marketplace was easy. It was almost a one-click process to purchase CSR.

The product is too expensive on the AWS Marketplace.

Which other solutions did I evaluate?

We looked at Aviatrix, but then decided to use Cisco CSR.

We decided to go with Cisco because it was more known in the network sector than Aviatrix. Also, we have a long time relationship with Cisco. 

If I could decide now, I think I would go with Aviatrix because it's more cloud native than Cisco CSR. CSR works and does the job, but more in the old way. The connection with everything, it works. However, Aviatrix is more cloud native, so I would get the nice single pane of glass computer. Even the connections, it would be more intricate and easier to use.

What other advice do I have?

We use only the cloud version of the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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