Cisco Contact Center Enterprise Review

The ease of integration and documentation are valuable features.


Valuable Features

  1. Usability
  2. Ease of integration
  3. Security
  4. Perfection
  5. Documentation

Room for Improvement

Some usability issues need to be improved.

Use of Solution

I've used it for three years.

Deployment Issues

There were no issues with the deployment.

Stability Issues

This is the stand-out point with Cisco CC. It's very stable.

Scalability Issues

Cisco provides cost effective options for migration from Express to Enterprise CC suites.

Customer Service and Technical Support

Customer Service:

8/10

Technical Support:

9/10

Previous Solutions

No other solution was used.

Initial Setup

It's easy if you follow the documentation.

Implementation Team

We did it in-house.

ROI

It's satisfactory.

Pricing, Setup Cost and Licensing

It's fairly costly but it's worth it.

Other Solutions Considered

  • Avaya
  • Genesys CC

Other Advice

Read the documentation which Cisco has provided.

Disclosure: My company has a business relationship with this vendor other than being a customer: ATP partnership.
1 Comment
Team Lead Presales at a tech services company with 51-200 employeesReal User

Yes

07 November 16
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