Cisco Data Center Network Manager Review

Dependable and has excellent stability

What is our primary use case?

We use this product as an enterprise network troubleshooting solution and also the operator of the VPN (Virtual Private Network) solution for our enterprise network.  

What is most valuable?

For our purposes, excellent stability is the most valuable feature because we provide services for clients who need a dependable solution.  

What needs improvement?

I would like to see improved integration with other tools. It would be nice to have the ability to more easily collect information from other software when doing some types of analysis.  

For how long have I used the solution?

We have not been using this solution for a very long time but it has been about two years.  

What do I think about the stability of the solution?

The stability of this product is good. It is our clients who are working with the solution. We do not get complaints. It is hard to say exactly how many users are using Data Center Network Manager in those companies. We treat the data from those customers in the system and perform analysis.  

How are customer service and technical support?

We do not actually deal with Cisco's customer support as our clients have their own teams for this purpose. They are responsible for communications with their own contacts at Cisco, not us.  

How was the initial setup?

We provide the services so the responsibility for the setup is the customer's job. It is not our responsibility to set up the system for deployment. While this may be a little difficult for less experienced users, for an engineer who is familiar with Cisco setting up the product will be easy for them. Less experienced users will probably have to contact Cisco for assistance.  

What's my experience with pricing, setup cost, and licensing?

The product is licensed with contracts that work on a yearly basis rather than a monthly model.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate Cisco Data Center Network Manager as an eight-out-of-ten. Maybe even a nine-out-of-ten. It is a very good product but every product can be improved. The documentation for this product can certainly be improved, for example.  

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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